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ShopJoya.com E Store Policies

Security Policy

Our Secure Sockets Layer (SSL) Encryption software is rated among the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

14-Day Money Back Guarantee*

If for some reason your purchase does not fulfill your needs you can return it within 14 days from receipt of the product. Simply call (800) 428-2804 for a Return Authorization Number (RA#). Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the refund plus $15.00 handling. Providing your purchase is repacked according to factory standards and without excess wear there is no restocking fee.

*The 14-Day Return Policy applies to all items on this website except the following non-returnable products:

  • - Opened tems where original packaging has been opened and cannot be resold as new
  • - Sewing cabinets, tables, chairs and inserts
  • - Sew Steady brand products
  • - Software unless unopened
  • - Embroidery Designs unless unopened
  • - Vacuum Cleaners unless unopened

- Household sewing machines and household vacuums and Laura Star Ironing Systems are not intended for commercial use. Any commercial use of these products will void all warranties and the 14-Day Return Policy.

Warranty Repairs

Shipping (to and from) is provided for the first 30 days from receipt of product (according to UPS or Fed-Ex) on any warranty repairs, provided that the original box and packaging materials are retained. If the original box and original packaging materials are not used then the shipment and insurance of the product will be the responsibility of the customer. After 30 days, all shipping charges are the responsibility of the customer.

Sales Tax Policy

We do not charge sales tax on any order. The state of Oregon does not have a sales tax and it is not required that we charge this tax.

ShopJoya.com Return Policy

All exchanges/returns must be pre-approved by our Returns Department and you must obtain a return authorization number (RA#) and return instructions before shipping items back. Please do not return any product to us without a Return Authorization number (RA#), as different products must be returned to different locations. Products returned to us without an RA # will incur an additional $15 handling charge. You can request a return authorization number and form by calling ShopJoya.com at (800) 428-2804 or emailing us within the first 14 days from receipt of the product. Authorized returns are for a store credit. All store credits are valid for one year. If you require assistance completing the return form, please contact our Customer Service Department at (800) 428-2804. Customer Service hours are 9:30 am to 4:30 pm PST Monday through Friday.

Unopened: Unopened merchandise that can be returned to the manufacturer may be returned for a full store credit less all shipping costs within 14 days . This means that the merchandise must be in a factory sealed box with the seal unbroken. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before a store credit is given. Certain products may have a restocking fee of 15% or more. This may or may not be indicated on the product page.

Opened: Within 14 days, opened merchandise that can be returned to the manufacturer may be returned for a store credit less a 15% restocking fee or the vendor's restocking fee for all items, providing merchandise is returned double boxed in its original factory carton, undamaged with original factory packing, warranty card, instruction manual and all included accessories. Certain products may have a restocking fee of more than 15%. There will be charges for any missing or damaged items upon return. Shipping is non-refundable, and items purchased originally with Free Shipping will have standard ground shipping fees deducted from the store credit. All returns are subject to inspection before store credit is given.

Software: ShopJoya.com and manufacturers allow no exchanges, store credits, or refunds on software. 

Factory Defects: We will repair or replace any warranty covered product at our option within the first 30 days from the date of the order, if we determine it is defective in material and/or workmanship and in need of repair. If the unit cannot be repaired to correct warranty defects within 30 days from the date of the order, we will ask the manufacturer to replace the unit or offer a comparable unit from our own stock. We have to see the unit first to determine if the problem(s) you are experiencing are covered by the manufacturer's warranty for our return freight cost reimbursement. We will only reimburse you for ground shipping expense in the contiguous U.S. for authorized RA# returns on warranty repairs if returned within the first 30 days from the date of purchase. We do not accept COD returns.

Customized Items: Any item ordered with customized specifications cannot be returned. Customized items include, but are not limited to, items such as inserts created specifically for the customer's needs.

Shipping Damage: UPS: Please inspect your package when you receive it from the shipping carrier. If you notice any damage from shipping, please contact our Customer Service Department at (800) 428-2804 to report the damage. DO NOT use the product. You must contact us within 5 business days. Make sure that you keep all packaging (boxes, shipping labels, packing material, etc...), as the shipping carrier will come to inspect the package. Please also review UPS' Terms & Conditions.

Freight Carrier: Always inspect your shipment BEFORE signing for it. It is best to completely remove your shipment from its containers regardless of the condition of the box, inspect it thoroughly, assemble the product (if possible), and if it is damaged make a note of the damage on the delivery receipt, or repackage and decline delivery. When you sign the delivery receipt, it is a legal contract that states that you accepted the product in that condition. If opening or assembling is not possible at the time delivery is received, it is best to indicate "possible concealed damage" regardless of the condition of the box(es). This is very important because once you have signed for your shipment it is your responsibility if it is damaged. Save your box and all packaging materials until you are satisfied that your product and all accessories are satisfactory (A good practice is to compact the boxes and give them a space in your basement or attic). Attempting a return to the manufacturer for repair/replacement is nearly impossible without the proper boxes! All Shipping policies are defined in our Shipping Policy Document.

Cancellation Policy

Because of our automated order processing system, orders are electronically approved and transmitted when you submit the order. As a result, there are no cancellations unless one of your items is on back order. Changes cannot be made to your order once it is processed. If you want to add to your order, simply place a new order. Call us at (800) 428-2804 immediately for help if your order contains an error. If you decide to cancel a back ordered item and it has already shipped, you must follow the returns procedures stated above.

Refusal of Shipment - If you refuse a shipment you will be charged for shipping of the product both ways. On some products, a restocking fee will apply. A store credit will be issued for the difference.

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